Services


Automated Arrivals

An Automated Arrivals Console was installed to alleviate queues at the front desk. It is very easy to use and saves time for you and the receptionists. “Arrive” yourself by entering your date of birth details – remember to read the screen carefully and to answer all the questions. This can be used for doctor, nurse and phlebotomy appointments.

Repeat Prescriptions

Repeat prescriptions are available from your doctor if you are on regular medication. You should allow two working days for your prescription to be processed by the surgery, so please allow sufficient time when ordering repeat medication. In order to prevent mistakes repeat prescriptions are not accepted over the telephone.  If you run out of medication while we are closed, please contact your usual pharmacy.  Do not contact the Out of Hours service which is for emergency/urgent care only.

If you have any queries or concerns about your medication please contact the surgery to arrange an appointment to discuss these with your GP.

You can order repeat prescriptions by either:

  • Delivering a repeat prescription slip or written request to the surgery by hand or post.
  • By registering at the surgery to order your prescription on-line via this website (click on the Order Repeat Prescription button to the right of the screen).
  • Asking a local chemist to order repeat prescriptions on your behalf, remembering this may take longer than two working days.
  • By registering with Pharmacy2U to deliver your medication by mail – click on link for further information http://www.pharmacy2u.co.uk/register
  • Emailing a repeat prescription request to wareham.scripts@dorset.nhs.uk (We will send an acknowledgement of your request by email). Please include on the email your name, date of birth, the items you require as detailed on your repeat list including the dose and quantity, to assist us in issuing the correct items.
  • Faxing a request to (01929) 550703, giving your name, date of birth, the items you require as detailed on your repeat list including the dose and quantity, to assist us in issuing the correct items.

Disease Management Clinics

There are several clinics specially for looking after patients with ongoing conditions such as heart disease, diabetes, high blood pressure, asthma and other breathing conditions. You will be sent an appointment to attend if it’s appropriate, but if you feel you need to be seen beforehand, this can usually be arranged. Specially trained practice nurses mainly run the clinics. If you are usually seen for more than one chronic condition it is possible for you to be reviewed in just one appointment, please ask reception when making your appointment.

Investigations

We are able to perform a variety of investigations within the surgery including:

  • Blood and urine tests
  • Electrocardiograms (ECGs, heart tracings)
  • Spirometry (lung function tests)
  • 24 hour blood pressure recordings
  • Pregnancy tests (when there is a medical reason to find out)
  • Cervical smears

Please note: You will be contacted if your results are unusual.

Specimens

If you are asked to provide a specimen by your GP or nurse, it is vital that the pot is clearly marked with your name and date of birth. If we are not able to identify you, the specimen will be disposed of.  If your specimen needs to be sent to the hospital for testing, please bring it to the surgery by 11:30am.  Please click on the link for How to collect a faecal (poo) specimen at home.

Ear Syringing

If you have been referred for ear syringing it is mandatory for you to complete a consent form before the nurse will carry out the procedure. This is to ensure that you are aware of all the risks associated with ear syringing and to inform the nurse if you have had any previous problems. Please complete the form and bring it to reception to obtain an appointment with the right clinician.  An appointment will not be given without a completed form. Click on this link Ear Irrigation Form to download the form or ask for one at reception. Please note if you tick yes to any of the second list you will not be able to have your ears syringed at the surgery without having a prior check with the nurse. A referral to the Ear Cleaning Clinic may be necessary.

Minor Surgery

Most of the doctors are trained and experienced in performing minor surgery including the removal of skin lesions, joint injections and cryotherapy (treating skin lesions with liquid nitrogen). These appointments are limited so there is usually a waiting list.

Dressings

Dressings can be done by the nurses and healthcare assistants.  We also run clinics for the management of leg ulcers.  Click here for the leg ulcer dressings formulary

Well Person Check

These are available by appointment with the practice nurse.  Please note this consists of blood pressure, height and weight measurement and healthy lifestyle advice.

Travel Advice

The surgery offers appointments with the Practice Nurse for travel immunisation advice. A questionnaire must be completed prior to an appointment being given. Please collect the questionnaire from the main reception or click here to download the form. An appointment will be made after completion and return of the pre-assessment form. Due to high demand and staff shortage there is a significant delay in the service, so please allow plenty of time for foreign travel advice. We are currently unable to accommodate patients travelling in the next six weeks. Please note forms are processed in order of departure date. If you require urgent travel vaccinations or do not wish to wait you are advised to attend a private travel clinic.

Please note some vaccinations are chargeable and from 01 April 2017 these include hepatitis B for travel.  Click here for list of charges.

Here follows a list of useful website for you to obtain travel advice and information:

www.nathnac.org/travel/index.htm – for all travel information and vaccinations schedule

www.8weekstogo.co.uk – links with other sites for travel information. Very useful for pre-appointment information

www.fitfortravel.nhs.uk/home.aspx – good site for maps, especially for cruises

www.vaccinesreminder.co.uk – provides vaccine reminder service with texts, etc.

www.malariahotspots.co.uk

www.fco.gov.uk/en/travel-and-living-abroad/

SOS 4 life – App for iPhone

Hospital Transport

Transport should be booked by eligible patients for NHS appointments directly with the provider. Please telephone the Dorset Patient Transport Bureau on 0300 777 5555

Please click to view the Patient Transport Leaflet

Private Fees

April 2017 Please note we are currently unable to provide appointments for private medicals (e.g. HGV & taxi medicals). These can be done at other GP practices. We apologise for the inconvenience.

Private fees will be charged according to the British Medical Association recommendations that apply at the time for services such as the following: Private sickness certificates, private health insurance claim forms (e.g. BUPA,PPP), driving medicals, school fees insurance, fitness for occupation, travel or sporting activities, solicitors reports, travel medical forms, etc. Please enquire at the reception desk regarding the appropriate fees, or click here and please provide a stamped addressed envelope if you wish the forms to be posted to you on completion. We require payment before you receive your form.

Please give as much notice as possible if you wish to book an appointment for a private medical examination, e.g. driving medical. We will require the forms prior to arranging an appointment.  Late applications will incur an additional fee of £30.00.

Please note, identity verification is no longer done at this practice.

Occupational Health

We do not provide Occupational Health services at Wareham Surgery

Access To Medical Records

You are entitled to see your medical records subject to the limitations of law. Please arrange to do so by contacting the practice manager. If you require copies of records we are entitled to charge you a fee. Your records are the property of the Department of Health, and may not leave the premises. Your records are strictly confidential and only staff directly dealing with your care will have sight of them, and then only that which is necessary in order for their duties to be performed. The surgery takes the concept of confidentiality seriously and will not disclose any medical information to anyone, including spouses or other family members, without your clear, usually written, consent. Exceptions to this would be if a court order is obtained requiring the release of information, or if it is perceived that disclosure of information will prevent harm to others. These circumstances are extremely rare.

Click here to view our guide on how to access your medical records.

Health and Social Care Information Centre

A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services.  Please click on the link to take you to NHS Choices website for details

Data Protection Act 

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details. An appointment will be required. In some circumstances a fee may be payable.  Click here to view our guide on how to access your medical records.