Patient Forum Group

Patient Participation Group

Wareham Healthcare Forum Group
Data Protection Act
Complaints
Violent or abusive behaviour
Medical Trust Fund
The NHS Constitution for England 2015
Freedom of Information


Wareham Healthcare Forum Group

A group of representatives with appropriate experience from the local community have formed a group called the Wareham Healthcare Forum Group to take a role in the identification of the needs of Wareham patients and to lobby the powers that be to ensure these needs are met. The group members are:

  • Peter Booth
  • Sheila Lancefield (Chair) click here to contact by email
  • Gabrielle Henstridge
  • Mary Wainwright
  • Sue McWilliams
  • Yvonne Hunter
  • Charles Miller
  • Helen Geach
  • Fiona Hunt

They have achieved a refurbishment of the Health Centre building which includes new toilets, replacement of metal-framed windows for double-glazed units, new flooring and decoration.  If you would like to get involved with the group, please contact Sheila Lancefield.

Other projects that the Forum Group is involved in include challenging the cessation of the leg ulcer clinic and reviewing dementia care in the Wareham area. They have produced a useful Dementia Care leaflet for patients and their carers – Click Here to access the leaflet.

They have been active in the formation of a virtual Patient Participation Group to engage more patients to get involved with shaping the services provided in the locality. More members are always welcome.  Contact is by email, or telephone if you prefer, and there are no actual meetings to attend; you are asked for your opinion on matters relating to the practice and NHS services. Please contact Sheila Lancefield if you would like to join either group.

For information about the New Local Carers’ Group Click Here

The Alzheimer’s Society Memory Cafe is held on the 1st and 3rd Monday of every month at the United Reformed Church, Church Road, Wareham, BH20 4HH from 10:30am – 12:00pm
Click for the Dorset groups programme Apr- June 2017

Data Protection Act – Patient Information

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details. An appointment will be required. In some circumstances a fee may be payable.

Complaints

Click on the link for full details of our complaints procedure Complaints Leaflet.

Violent or Abusive Behaviour

The surgery will not tolerate any violent or abusive behaviour, physical or verbal, towards any member of staff. Fortunately, this sort of problem is rare, but anyone behaving in such a way will be taken off the surgery’s list of registered patients. The partnership will not hesitate in pursuing legal action in the event of actual harm to staff or premises.

Medical Trust Fund

The surgery maintains a Medical Trust Fund, which is used to purchase additional equipment to improve the service we can offer our patients. This fund is supported by donations from patients for which we are most grateful. Cheques should be made payable to Wareham Surgery.

The NHS Constitution For England 2015

Click here for a link to the NHS Constitution for England

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the information about the practice available on request.

This scheme is available from reception.